How cancellations, changes, refunds and deposits work for rentals booked directly through rent-anything.com in Lisbon and Paris.
Last updated: 11 June 2026
01. Scope of this policy
This policy applies to rentals booked directly through rent-anything.com and paid to Rent Anything. It covers our baby and children’s gear, mobility equipment, remote-work technology, homeware and travel accessories.
By completing a booking, you accept the terms below alongside our general Terms & Conditions. Bookings made through partner platforms are covered separately — see section 11.
02. Cancelling your rental
You can cancel a confirmed booking at any time before your rental begins. The refund depends on how much notice you give us relative to your scheduled delivery or collection time:
| Notice before rental starts | Refund of rental fee |
| More than 7 days | 100% — full refund |
| 48 hours to 7 days | 50% refund |
| Less than 48 hours, or no-show | No refund |
“Rental start” means the scheduled delivery time, or the agreed collection time if you are picking the items up yourself. To cancel, contact us using the details in section 12 — your cancellation takes effect from the time we receive your request.
Delivery and collection fees are treated separately and are refunded in full whenever the cancellation is made before our driver has been dispatched. See section 8.
03. Changing or rescheduling
We’re happy to move your dates where we can. Rescheduling requests made at least 48 hours before your rental start are free of charge, subject to the availability of the items for your new dates.
Requests inside 48 hours are handled case by case and may not be possible if items are already on the road or reserved for another customer. Changing to a shorter rental period does not generate a refund for the removed days.
04. If we cancel
Occasionally, we may need to cancel, for example, if an item is damaged in transit, fails a safety check, or cannot be delivered for reasons outside our control. If this happens, we will, at your choice:
- offer a comparable replacement item at no extra cost, or
- Issue a full refund of everything you have paid, including delivery and collection fees.
Our liability in these cases is limited to the total amount you paid for the affected booking. We are not responsible for indirect or consequential costs.
05. Early returns
Rentals are reserved for a fixed period that you choose at booking. If you return items before the end of that period, the unused days are not refundable, because the items were held exclusively for you and taken out of stock.
Where we can re-rent returned items quickly, we may offer a partial credit toward a future rental at our discretion, just ask.
06. Security deposit
Some items require a refundable security deposit, shown clearly before you confirm your booking. The deposit is released back to your original payment method after the items are collected and inspected, typically within 3 business days.
We may deduct from the deposit for: damage beyond normal wear, missing parts or accessories, loss of an item, excessive cleaning, or late returns. Any deduction will be itemised and sent to you. Where damage or loss exceeds the deposit, the difference remains payable.
07. Damage, loss & late returns
Please treat our equipment with care. Normal wear from ordinary use is expected and never charged.
- Damage: We charge the reasonable cost of repair, or the replacement value if the item cannot be repaired.
- Loss or theft: the full replacement value of the item becomes payable.
- Late returns: items kept beyond the agreed end time are charged at one additional day’s rate for each day (or part-day) late, until returned.
We’ll always document and explain any charge before applying it.
08. Delivery & collection fees
Delivery and collection fees cover the cost of getting equipment to and from you. They are fully refundable if you cancel before our driver has been dispatched, and non-refundable once a driver is on the way to you, even if the rental itself is later cancelled.
09. How refunds are issued
All refunds are made to the original payment method used for the booking. We process approved refunds within 14 days of confirming them; depending on your bank or card provider, the money may take a further 5–10 business days to appear on your statement.
We do not refund to a different card or account, and we cannot issue cash refunds.
10. Your statutory rights
As a consumer in the EU, you may have a 14-day right of withdrawal on distance contracts. Where this right applies, you can ask us to begin your rental before the 14 days are up by confirming your delivery date at booking; if you then withdraw after the rental has started at your request, we may retain an amount proportionate to the service already provided.
Rentals tied to a specific delivery or collection date may fall outside the standard withdrawal right, in the same way as date-specific bookings generally. Nothing in this policy limits the mandatory rights you have under Portuguese or French consumer law.
Not legal advice. This section summarises consumer rights in general terms. Your specific rights depend on the law of the country where your rental takes place. If anything is unclear, contact us, and we’ll help.
11. Third-party platform bookings
If you booked through one of our partner platforms — such as Babonbo, BabyQuip or Cloud of Goods — the cancellation and refund terms of that platform apply to your booking, not this policy. Please manage changes, cancellations and refunds through the platform you booked on, or contact their support team.
How to reach us
To cancel, reschedule, or ask about a refund, get in touch, and we’ll take care of it.
Email: info@rent-anything.com
Web: rent-anything.com/contact