Frequently asked questions
Bookings, Order Management & Cancellations
How do I place an order?
Simply look for the equipment of your choice by either using the search option on our homepage or clicking ‘Browse’ in the top menu. Add your desired gear to your basket by selecting booking dates and filling in all the necessary information, and paying via debit or credit card, MBWay, Apple Pay or Google Pay
How do I modify or cancel my order?
You can modify or cancel your order up to 48 hours before your rental start date by logging into your account and selecting the cancellation option, or by contacting our customer service. Late cancellations may incur a fee.
What if I need to extend my rental period?
Contact us at least 48 hours before your scheduled return date, and we’ll check availability. Additional charges will apply.
What is the minimum rental period?
There is no minimum number of days required — you can rent for a single day. Each calendar day counts as one rental day, starting from your chosen pickup or delivery date.
Do you offer weekly or monthly rental discounts?
Yes. Prices shown on each product page are per day, and our pricing tiers automatically reduce the daily rate for longer rentals. The discount is reflected in your total at checkout when you select your dates.
Order Payments
When do I need to pay for my rental
Full payment is required at the time of booking to secure your items.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), MB Way, Apple Pay and Google Pay.
Order Pickup & Delivery
Do you offer delivery and pickup
Yes! We provide a seamless delivery and pickup within our service areas including the city center, ports and airports. Fees vary by location.
Can I rent baby gear in Lisbon with delivery to my hotel?
Yes. We deliver across Lisbon and surrounding areas including city centre hotels, Airbnbs, serviced apartments and private residences. Delivery is also available to Lisbon Airport (LIS) and the Lisbon Cruise Terminal. Other cities we deliver to include Caparica, Setubal, Sesimbra, Comporta, Cascais, Oeiras, Estoril, Sintra, Mafra, Ericeira and more. Delivery fees vary by location and are shown at checkout.
Can I rent equipment in Paris with delivery to my apartment or hotel?
Yes. We deliver to all Paris arrondissements, major hotels, Airbnbs and holiday rentals. We also cover Paris CDG Airport, Orly Airport and the Disneyland Paris area. Delivery fees are shown at checkout.
Can I pick up the equipment myself
Absolutely, self-pickup is available at our designated locations. Bring your ID and order confirmation.
Do you serve digital nomads staying in co-living spaces?
Yes. We regularly equip remote workers and digital nomads in co-living spaces, serviced apartments and short-term rentals across both cities. Our remote working range includes monitors, office chairs, keyboards and webcams — everything you need for a productive workspace.
How do you calculate the rental period?
Each calendar day counts as one rental day, ensuring we have adequate time to thoroughly inspect, sanitise, and prepare each item between rentals. This policy allows us to deliver the cleanest, safest gear for your little one while giving you peace of mind throughout your rental period.
Example: A 3-day rental picked up Monday = due back Wednesday (3 total days).
We appreciate your understanding as we maintain these standards for all our families!
Late Returns & Refunds
What if I return an item late?
Late returns incur additional rental fees. Repeated delays may affect future bookings.
What if I return an item early?
We appreciate you letting us know your plans have changed, and we understand that schedules can shift unexpectedly. However, our policy is that we do not offer refunds for early returns or unused rental periods.
When you book an item with us, we reserve it exclusively for you for the entire rental duration, making it unavailable for other families. This means we may have had to turn away other bookings for that product.
When will I receive my refund?
Once we process your refund, it may take up to 10 business days for the refund to be processed by the payment processor.
Product Information, Maintenance & Sanitisation
What baby gear brands do you stock?
We stock premium brands including Cybex, Stokke, Maxi-Cosi, Wonderfold, BabyBjorn, Hauck, Graco, Baby Jogger, Britax-Römer and more. If you’re looking for a specific brand or model, mention it in the Special Requests field at checkout and we’ll do our best to accommodate.
Can I rent a wheelchair or mobility scooter in Lisbon or Paris?
Yes. We offer a full range of mobility equipment including standard and XXL wheelchairs (up to 225kg), lightweight foldable mobility scooters, walkers, crutches, bathroom safety aids and more. All mobility equipment is sanitised between every rental.
Do you offer a full home-office setup for remote workers?
Yes. You can rent monitors (including Lenovo and LG models), ergonomic office chairs, keyboards, mice and webcams individually or as a package. Perfect for digital nomads on longer stays who want a professional workspace without buying or shipping equipment.
How do you sanitise your baby gear?
Every item is deep-cleaned and sanitised after each return using perfume-free, baby-safe cleaning products that follow the manufacturer’s specific instructions for that item. We do not permit customers to machine-wash or disassemble items — we handle all cleaning ourselves to maintain consistent, high standards. Items are inspected for safety before every rental.
Can I wash or disassemble the rented items
Please, do not disassemble, machine-wash, or use harsh chemicals on our equipment. All equipment needs to follow rigorous manufacturer cleaning instructions, therefore, we are happy to take care of the cleaning. Spot-cleaning with mild soap is allowed.
What happens if the item is heavily soiled?
We trust you’ll treat our gear with the same care we do! Here’s what you need to know:
Keeping Gear Clean & Safe
• Food & drinks are only permitted in high chairs/boosters
• Smoking is prohibited near any equipment (odours absorb into materials)
Cleaning Fees May Apply If:
• Items are returned with excessive dirt, vomit, or diaper accidents (+EUR25 deep cleaning fee per item)
• Smoke odour is present (if unfixable, replacement cost applies)
You’re responsible for:
- Loss/theft of items
- Equipment damage that isn’t covered by the equipment warranty
We know accidents happen – this policy keeps rentals affordable while protecting our quality gear!
Tip: Treat items like you would your own baby gear to avoid additional charges.
Are your car seats EU-approved?
Yes. All car seats in our fleet are EU-approved to ECE R44/04 or the newer ECE R129/i-Size standard, and are legal for use in Portugal and France. We provide printed instructions and, where available, video setup guides with every car seat rental.
Equipment Usage
What to do if I don’t know how to operate a product?
We share usage instructions with every booking and we recommend reading them before setting up any equipment to avoid issues. If you run into issues despite following instructions, please contact our team and we will be happy to assist you.
Car seat rules in Portugal
Here are the key car seat rules in Portugal (as of 2024), based on EU regulations and Portuguese traffic laws:
(1) Age/Height/Weight Requirements
- Rear-facing seats: Mandatory for infants under 15 months (EU Regulation R129/i-Size).
- Forward-facing seats: Allowed after 15 months, but rear-facing is recommended up to 4 years (or until the child outgrows the seat’s limits).
- Booster seats: Required for children under 135 cm tall (approx. 4’5″) or under 12 years old – whichever comes first.
(2) Legal Standards
- Only EU-approved car seats are legal:
- ECE R44/04 (weight-based) or
- ECE R129/i-Size (height-based, safer).
- Look for the orange approval label on the seat.
- ISOFIX systems are recommended but not mandatory if seats are installed correctly with seat belts.
(3) Taxis & Ride-Sharing
- Taxis are exempt from car seat rules (but parents can request one).
- Uber/Bolt: No legal requirement, but drivers may refuse children without seats.
- The majority of taxis do not carry car seats suitable for newborns and infants.
(4) Fines & Penalties
- €120–€600 fine for non-compliance.
- Insurance may be void in accidents if the rules are violated.
(5) Rental Car Rules
- Rental companies must provide legal car seats if requested (book in advance).
- Inspect seats for EU approval labels before use.
Pro Tip:
Rear-facing is safest – keep children rear-facing as long as possible (up to seat limits). We offer a range of rear-facing car seats.
Never place a rear-facing seat in front of an active airbag.
For official details, visit the Portuguese Highway Code (Código da Estrada).
Can you help me with car seat installation
For safety and liability reasons, we cannot install car seats on your behalf. However, we ensure you have everything needed for proper installation:
✔ Detailed instructions (printed manual or video guide provided)
✔ Clear labelling on the car seat itself with basic setup steps
Your child’s safety is our top priority—always:
- Review the full user manual before use
- Double-check your installation
- Reach out if you have any questions
Can I request a specific brand or model?
Yes! Mention it in the Special Requests section at checkout. We’ll accommodate if available.
Digital Nomads & Long Stays
I'm staying in Lisbon for a month as a remote worker, what can you help with?
Quite a lot. For longer stays, many of our remote-working customers rent a monitor, office chair and accessories to set up a proper home office. We can also supply homeware essentials like a dehumidifier, steam iron or air purifier for the duration of your stay. Monthly stays benefit from our reduced long-term daily rates.
Can you help with trip planning or grocery delivery as well as equipment rental?
Yes. Beyond equipment, we can assist with trip planning, transport arrangements and grocery delivery in both Lisbon and Paris. Contact us via WhatsApp or email at info@rent-anything.com with your requirements and we’ll put together a plan for you.
Need Help? Contact us at info@rent-anything.com.
