Contact us
We are here to help
A small, local team in Lisbon and Paris — happy to answer questions before you book, during your rental, or after. Message us and you’ll hear back from an actual human, usually within a few hours.
WhatsApp
Fastest reply, tap to chat
Email
Info@rent-anything.com
Call us
+351 936 600 008
Send us a message
Getting in touch
| Channel | Best for | Typical reply |
|---|---|---|
| Anything urgent, or a question mid-rental | Within a few hours | |
| Quotes, invoices and anything with a document | Within a few hours | |
| Phone | Delivery on the day | Mon to Sun, 9:00 to 19:00 |
How quickly will you reply?
Yes, quickly. Usually within a few hours. Customer support here refers to a small team in Lisbon and Paris answering directly, not a ticket queue routed through a call centre, which is why a reply tends to answer the question rather than ask for a reference number first. WhatsApp is the fastest of the three channels and the one most people use. Email suits anything that needs a document attached to it. The phone is best on the day of a delivery, when something needs deciding in a minute rather than in an hour.
What are your opening hours?
Yes, seven days a week. Monday to Sunday, 9:00 to 19:00, Western European Time in Lisbon and Central European Time in Paris. That is seven days a week, including weekends and public holidays, because rentals start and end on those days too. Messages sent outside those hours are picked up the next morning rather than lost. Bookings themselves do not depend on the hours at all: the site takes orders at any time, and the delivery slot is chosen when you book rather than agreed by message afterwards.
Which languages can I write in?
English, Portuguese and French. Write in whichever you prefer and the reply comes back in the same language.
Can I change or cancel a booking after paying?
Yes. Cancellation is free up to 24 hours before the rental starts and the refund is the full amount paid. There is no deposit and nothing is pre-authorised against your card, so there is nothing waiting to be released afterwards and no second charge to watch for. Changes work the same way: message us with the new dates and we move the booking rather than cancelling and rebooking it. If plans change inside the 24 hours, tell us anyway, because a scooter or a cot that has not left the van can usually still be stopped.
What should I include when asking about an item?
The dates and the city. Availability and the daily rate both depend on the length of the rental, so a message with both gets a firm price in one reply instead of three.
| Asking about | Include | Why it matters |
|---|---|---|
| A price | Dates and city | The daily rate falls with length, so no dates means no firm price |
| Availability | Dates and the item | Stock is per item per date, not a general yes or no |
| Delivery | The address or the hotel name | Delivery is priced by zone |
| An existing booking | The order number | It finds the booking in one step |
In summary
Key takeaways
- A small team in Lisbon and Paris, not a call centre.
- Replies usually within a few hours, seven days a week, 9:00 to 19:00.
- English, Portuguese and French.
- Free cancellation up to 24 hours before the start, and no deposit.
Sources: Frequently asked questions, the live catalogue, and the how it works guide. Prices and availability are read live from the catalogue API, so the figures here are the ones the booking form uses.