Last Updated: June 2026
Please read these Terms and Conditions (“Terms”) carefully. By accessing and using the website www.rent-anything.com (the “Site”) and renting equipment from Rent Anything (“we,” “us,” “our,” or “the Company”), you (“Customer,” “you,” or “your”) agree to be legally bound by these Terms. If you are acting on behalf of a guest (e.g., as a hotel, property manager, or concierge), you agree to these Terms on their behalf and warrant that you have provided them with a copy.
1. Company Information & Overview
Rent Anything is a trading name of Quotidian Prophecy lda, a limited liability company, with headquarters at Avenida República Nº 6, 1º Esqº, Lisboa 1050-191, Lisbon, Portugal, registered with company/fiscal number PT517063646.
The Site is our official platform for renting baby gear, mobility equipment, and other rental gear (“Equipment”) for personal, non-commercial use within Portugal and France.
We reserve the right to update, modify, or replace any part of these Terms at any time by posting the revised Terms on the Site. Your continued use after such changes constitutes acceptance.
2. General Rental Agreement & Content
2.1. We strive for accuracy but cannot guarantee the Site is free from typographical errors. We will correct any such errors promptly.
2.2. Product photographs are for illustrative purposes. The specific model/colour delivered may vary. Customers must consult the detailed product description for complete characteristics.
2.3. All products are subject to stock availability. We reserve the right to modify the commercial offer at any time.
2.4. If the delivered Equipment materially differs from its description and is not acceptable, you have the right to cancel the rental and receive a full refund, provided you notify us immediately upon delivery/pickup.
2.5. Product Substitution Due to Unavailability
All bookings are subject to stock availability. If the specific Equipment you booked becomes unavailable for any reason (including damage, loss, late return by a previous customer, or supply issues), we will offer you an alternative product of equivalent or higher specification, matching the original item’s key characteristics such as category, function, capacity, age/weight suitability, and safety standard, at no additional cost to you. We will notify you of any substitution as soon as possible before delivery/pickup. If you do not consider the proposed alternative suitable, you may decline it and receive a full refund of the rental fee in accordance with Section 4.2. The substitute item is subject to the same Terms as the originally booked Equipment.
3. Eligibility, Booking & Payment
3.1. Eligibility: You must be at least 18 years old. You agree to provide accurate personal information (name, contact details, delivery address, and identification if required). We reserve the right to refuse service for false information.
3.2. Booking Process: A reservation request via the site is a confirmed booking; however, sometimes, due to unforeseen circumstances, we might need to cancel it or offer an alternative. In those cases, we will contact you as soon as possible to confirm Equipment availability, delivery/pickup details, and final price. A booking is only confirmed upon receipt of payment.
3.3. Payment: Full payment (rental fee and any additional fees) is required to secure a booking. Accepted methods include Credit/Debit Card and are processed via Stripe. All prices include VAT at the applicable rate. We may verify your identity at delivery/pickup.
3.4. Data Protection
We process your personal data, including any identification provided under Section 3.1, in accordance with our Privacy Policy and applicable data protection law, including the EU General Data Protection Regulation (GDPR). Identification documents are used solely to verify your identity and eligibility, and are retained only as long as necessary for that purpose and our legal obligations, after which they are securely deleted. By accepting these Terms, you acknowledge our Privacy Policy.
4. Cancellation, Refunds, Early & Late Returns
4.1. Cancellation by Customer:
* More than 48 hours before rental start: Full refund of rental and delivery fees. Refund will be processed within 10 working days.
* Between 48 and 24 hours before rental start: 50% refund of the rental fee or full credit for future use. Delivery fees are refunded in full. Refund will be processed within 10 working days.
* Less than 24 hours before rental start or No-Show: No refund.
4.2. Cancellation by Us: If we cannot fulfil your booking due to unavailability or force majeure, we will offer a suitable alternative or provide a full refund.
4.3. Early Returns: No refunds are given for unused rental days.
4.4 Late Returns: Late returns incur additional rental fees. Repeated delays may affect future bookings.
5. Equipment Safety, Quality & Use
5.1. Inspection & Sanitisation: All Equipment is inspected, cleaned, and sanitised before each rental according to stringent hygiene and safety protocols compliant with EU and local standards.
5.2. Safe Use & Liability:
* You agree to: (i) comply with all manufacturer instructions, user manuals, and safety guidelines provided; (ii) comply with all applicable laws and regulations (e.g., Child Passenger Safety Laws, highway codes); (iii) use the Equipment only for its intended purpose.
* Car Seats: WE DO NOT INSTALL CAR SEATS. Installation is your sole responsibility. We provide the manufacturer’s manual. You agree to notify us immediately if the vehicle carrying a rented car seat is involved in any accident, regardless of severity or occupancy. If the car seat must be replaced, we will do our best to minimise the costs; however, you are liable for the replacement cost.
* Prohibited Use: Do not modify, disassemble, or sublease the Equipment. Do not use Equipment beyond its intended capacity or in a manner that could cause damage.
5.3. Cleaning of Equipment:
* You may clean the equipment with a damp cloth and mild soap. For car seats, you agree NEVER to use: hosing, steam cleaning, bleach, peroxide, disinfectant wipes (e.g., Lysol, Clorox), OxiClean, stain removers, vinegar, enzyme cleaners, or essential oils, as these can permanently damage safety materials.
* To ensure our equipment comes back in a usable condition, refrain from consuming food & drinks in our gear ( only permitted in high chairs/boosters)
* Smoking is prohibited near any equipment (odours absorb into materials)
*Cleaning Fees May Apply If:
• Items are returned with excessive dirt, vomit, or diaper accidents (+ €25 deep cleaning fee per item)
• Smoke odour is present (if unfixable, replacement cost applies)
5.4. Reporting Faults or Issues During the Rental
You must inspect the Equipment on receipt and report any fault, defect, damage, missing part, or other issue to us within 24 hours of delivery/pickup, or within 24 hours of the issue first arising during the rental, by email (info@rent-anything.com) or phone (+351 936 600 008), including photographs where relevant. On receiving a timely report, we will assess the issue and, where necessary, inspect the Equipment. If we confirm a genuine fault that is not caused by misuse, mishandling, or failure to follow instructions, we will offer a working alternative item where one is available, or if no suitable solution can be found, a pro-rata refund will be offered. Issues reported more than 24 hours after they arise may limit your entitlement to a remedy, as we may be unable to reliably verify the cause or condition of the Equipment. This clause does not affect your rights under Section 2.4 or your statutory consumer rights.
5.5. Mobility, Healthcare & Daily-Aid Equipment
Mobility and healthcare Equipment (including wheelchairs, mobility scooters, and daily-living aids) is provided on an “as-is” rental basis to assist mobility and daily activities and is not a substitute for professional medical advice, assessment, or treatment. You are responsible for ensuring the Equipment is suitable for the intended user’s needs, weight, and physical condition, and for observing all stated weight limits, charging instructions, and operating guidance. Except where caused by our proven negligence or a defect we failed to remedy after a timely report under Section 5.4, we are not liable for any medical outcome, injury, or loss arising from the selection or use of such Equipment. If you are unsure whether an item is appropriate, consult a qualified healthcare professional before use.
6. Rental Period, Extensions & Late Returns
6.1. The rental period begins at the agreed delivery/pickup time and ends at the agreed return time.
6.2. Late Returns: You must contact us before your return time to request an extension, subject to availability and additional charges. Returns more than 2 hours late without prior agreement incur a late fee of 50% of the daily rate. Grossly delayed returns may be treated as a loss of Equipment (see Section 7).
6.3. Extensions: Must be requested and confirmed by us in advance. Additional rental and potential delivery fees will apply.
7. Damages, Loss & The Security Deposit
7.1. Security Deposit: A pre-authorisation or charge may be held or processed on your payment method as a security deposit against damage, loss, or late return. It will be released or refunded within 10 business days after the safe return of all Equipment in acceptable condition.
7.2. Your Responsibility: You are responsible for the Equipment from the time of receipt until its return to us. This includes loss, theft, or destruction from any cause.
7.3. Damage/Loss Fees:
* Minor Damage (repairable, cleaning, stains, minor wear beyond normal): A fee will be charged based on the cost of repair/cleaning and deducted from the security deposit.
* Major Damage or Loss: You will be charged the fair market replacement value of the Equipment, plus any associated shipping/administrative costs. This charge will be applied against the security deposit, with any balance invoiced to you.
7.4. Insurance & Responsibility for Use
The Equipment is not insured by us for your use during the rental period. From delivery/pickup until return, you are responsible for the Equipment and for any third-party loss, injury, or damage arising from its use, and we recommend you hold appropriate personal or travel insurance cover. Any optional damage waiver or protection we may offer, if purchased, applies only as described at the time of booking and does not cover loss, theft, or damage caused by misuse, negligence, or breach of these Terms.
8. Delivery, Pickup & Returns
8.1. Delivery Areas: Standard delivery areas are listed on the site (Lisbon, Paris and surrounding areas). Deliveries outside these areas may be available by prior quote and agreement. Equipment is for use only in the country of rental (Portugal or France) unless expressly agreed otherwise in writing.
8.2. Delivery/Pickup: You (or an authorised representative you have notified us about) must be present at the agreed time and place. For deliveries to hotels/Airbnbs, you must provide the guest’s full name and contact details and ensure the front desk/concierge is expecting the delivery. Missed deliveries/pickups due to your absence may incur a rescheduling fee of €15-25.
8.3. Self-Pickup: Available at our designated offices. You must present your booking confirmation and a valid ID.
8.4. Returns: Equipment must be returned in the same condition as received (clean, with all parts/accessories). Special cleaning or reassembly fees may apply if the item is returned in an unacceptable condition.
9. Limitation of Liability
To the fullest extent permitted by law:
9.1. We are not liable for any indirect, incidental, special, or consequential damages arising from the rental or use of the Equipment (e.g., travel delays, missed events).
9.2. Our liability for any claim related to these Terms or the rental shall not exceed the total rental fees paid by you for the specific rental period in question.
9.3. We are not liable for any accident, injury, or damage resulting from the misuse, improper installation, alteration, or neglect of the Equipment, or failure to follow manufacturer instructions or applicable laws.
9.4. Indemnification
You agree to indemnify and hold harmless Rent Anything, its officers, employees, and agents against any claims, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from your use of the Equipment, your breach of these Terms, or any injury or damage caused to third parties during your rental period, except to the extent caused by our proven negligence.
10. Governing Law & Dispute Resolution
10.1. For Rentals in Portugal: These Terms are governed by Portuguese law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lisbon.
10.2. For Rentals in France: These Terms are governed by French law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paris.
10.3. We encourage you to contact us first to resolve any issue amicably.
10.4. Consumer Dispute Resolution
If we cannot resolve a complaint directly, EU consumers may seek out-of-court resolution through a recognised Alternative Dispute Resolution (ADR) body. A directory of national dispute-resolution bodies is available from the European Commission at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. For rentals in Portugal, you may also use the official complaints book (Livro de Reclamações, https://www.livroreclamacoes.pt) and the competent consumer arbitration centre (Centro de Arbitragem de Conflitos de Consumo). For rentals in France, you may refer the matter, free of charge, to a consumer mediator (médiateur de la consommation); details of the competent mediator will be provided on request. Nothing in this Section affects your statutory consumer rights.
11. Force Majeure
11.1. We are not liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control (“Force Majeure”), including but not limited to: acts of God, extreme weather, fire, flood, epidemic or pandemic, strikes or labour disputes, transport or supply-chain disruption, failure of utilities or telecommunications, accidents, theft, civil unrest, terrorism, war, or government or regulatory action.
11.2. In a Force Majeure event, we will notify you as soon as reasonably possible and will offer a suitable alternative under Section 2.5 or, where performance is not possible, a full refund of the rental fee for the affected period. Neither party shall be liable to the other for delay or non-performance caused by a Force Majeure event.
12. General Provisions
12.1. Entire Agreement: These Terms, together with your booking confirmation, our Privacy Policy, and our Refund & Cancellation Policy, constitute the entire agreement between you and us and supersede any prior arrangements.
12.2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12.3. No Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
12.4. Assignment: We may assign or transfer our rights and obligations under these Terms to a third party. You may not assign or transfer your rights without our prior written consent.
12.5. Variation: We may update these Terms from time to time in accordance with Section 1. The Terms in force at the time of your booking govern that rental.
12.6. Notices: Notices to us should be sent to info@rent-anything.com. We will contact you using the details you provided at booking.
13. Contact Information
General Inquiries & Support:
Email: info@rent-anything.com
Phone (PT): +351 936 600 008
By completing a reservation and payment, you acknowledge that you have read, understood, and agree to be bound by these comprehensive Terms and Conditions.