Last Updated: June 2025
Please read these Terms and Conditions (“Terms”) carefully. By accessing and using the website www.rent-anything.com (the “Site”) and renting equipment from Rent Anything (“we,” “us,” “our,” or “the Company”), you (“Customer,” “you,” or “your”) agree to be legally bound by these Terms. If you are acting on behalf of a guest (e.g., as a hotel, property manager, or concierge), you agree to these Terms on their behalf and warrant that you have provided them a copy.
1. Company Information & Overview
Rent Anything is a trading name of Quotidian Prophecy lda, a limited liability company, with headquarters at Avenida Republica Nº 6, 1º Esqº, Lisboa 1050-191 Lisbon, Portugal, registered with company/fiscal number PT517063646.
The Site is our official platform for renting baby gear, mobility equipment, and other rental gear (“Equipment”) for personal, non-commercial use within Portugal and France.
We reserve the right to update, modify, or replace any part of these Terms at any time by posting the revised Terms on the Site. Your continued use after such changes constitutes acceptance.
2. General Rental Agreement & Content
2.1. We strive for accuracy but cannot guarantee the Site is free from typographical errors. We will correct any such errors promptly.
2.2. Product photographs are for illustrative purposes. The specific model/colour delivered may vary. Customers must consult the detailed product description for complete characteristics.
2.3. All products are subject to stock availability. We reserve the right to modify the commercial offer at any time.
2.4. If the delivered Equipment materially differs from its description and is not acceptable, you have the right to cancel the rental and receive a full refund, provided you notify us immediately upon delivery/pickup.
3. Eligibility, Booking & Payment
3.1. Eligibility: You must be at least 18 years old. You agree to provide accurate personal information (name, contact details, delivery address, and identification if required). We reserve the right to refuse service for false information.
3.2. Booking Process: A reservation request via the site is a confirmed booking; however, sometimes, due to unforeseen circumstances, we might need to cancel it or offer an alternative. In those cases, we will contact you as soon as possible to confirm Equipment availability, delivery/pickup details, and final price. A booking is only confirmed upon receipt of payment.
3.3. Payment: Full payment (rental fee and any additional fees) is required to secure a booking. Accepted methods include Credit/Debit Card and are processed via Stripe. All prices include VAT at the applicable rate. We may verify your identity at delivery/pickup.
4. Cancellation, Refunds, Early & Late Returns
4.1. Cancellation by Customer:
* More than 48 hours before rental start: Full refund of rental and delivery fees. Refund will be processed within 10 working days.
* Between 48 and 24 hours before rental start: 50% refund of the rental fee or full credit for future use. Delivery fees are refunded in full. Refund will be processed within 10 working days.
* Less than 24 hours before rental start or No-Show: No refund.
4.2. Cancellation by Us: If we cannot fulfil your booking due to unavailability or force majeure, we will offer a suitable alternative or provide a full refund.
4.3. Early Returns: No refunds are given for unused rental days.
4.4 Late Returns: Late returns incur additional rental fees. Repeated delays may affect future bookings.
5. Equipment Safety, Quality & Use
5.1. Inspection & Sanitisation: All Equipment is inspected, cleaned, and sanitised before each rental according to stringent hygiene and safety protocols compliant with EU and local standards.
5.2. Safe Use & Liability:
* You agree to: (i) comply with all manufacturer instructions, user manuals, and safety guidelines provided; (ii) comply with all applicable laws and regulations (e.g., Child Passenger Safety Laws, highway codes); (iii) use the Equipment only for its intended purpose.
* Car Seats: WE DO NOT INSTALL CAR SEATS. Installation is your sole responsibility. We provide the manufacturer’s manual. You agree to notify us immediately if the vehicle carrying a rented car seat is involved in any accident, regardless of severity or occupancy. If the car seat must be replaced, we will do our best to minimise the costs; however, you are liable for the replacement cost.
* Prohibited Use: Do not modify, disassemble, or sub-lease the Equipment. Do not use Equipment beyond its intended capacity or in a manner that could cause damage.
5.3. Cleaning of Equipment:
* You may clean the equipment with a damp cloth and mild soap. For car seats, you agree NEVER to use: hosing, steam cleaning, bleach, peroxide, disinfectant wipes (e.g., Lysol, Clorox), OxiClean, stain removers, vinegar, enzyme cleaners, or essential oils, as these can permanently damage safety materials.
* To ensure our equipment comes back in a usable condition, refrain from consuming food & drinks in our gear ( only permitted in high chairs/boosters)
* Smoking is prohibited near any equipment (odours absorb into materials)
*Cleaning Fees May Apply If:
• Items are returned with excessive dirt, vomit, or diaper accidents (+ €25 deep cleaning fee per item)
• Smoke odour is present (if unfixable, replacement cost applies)
6. Rental Period, Extensions & Late Returns
6.1. The rental period begins at the agreed delivery/pickup time and ends at the agreed return time.
6.2. Late Returns: You must contact us before your return time to request an extension, subject to availability and additional charges. Returns more than 2 hours late without prior agreement incur a late fee of 50% of the daily rate. Grossly delayed returns may be treated as a loss of Equipment (see Section 7).
6.3. Extensions: Must be requested and confirmed by us in advance. Additional rental and potential delivery fees will apply.
7. Damages, Loss & The Security Deposit
7.1. Security Deposit: A pre-authorisation or charge will be held/processed on your payment method as a security deposit against damage, loss, or late return. It will be released/refunded within [e.g., 7-10] business days after the safe return of all Equipment.
7.2. Your Responsibility: You are responsible for the Equipment from the time of receipt until its return to us. This includes loss, theft, or destruction from any cause.
7.3. Damage/Loss Fees:
* Minor Damage (repairable, cleaning, stains, minor wear beyond normal): A fee will be charged based on the cost of repair/cleaning, deducted from the security deposit.
* Major Damage or Loss: You will be charged the fair market replacement value of the Equipment, plus any associated shipping/administrative costs. This charge will be applied against the security deposit, with any balance invoiced to you.
8. Delivery, Pickup & Returns
8.1. Delivery Areas: Standard delivery areas are listed on the site (Lisbon, Paris and surrounding areas). Deliveries outside these areas may be available by prior quote and agreement. Equipment is for use only in the country of rental (Portugal or France) unless expressly agreed otherwise in writing.
8.2. Delivery/Pickup: You (or an authorised representative you have notified us about) must be present at the agreed time and place. For deliveries to hotels/Airbnbs, you must provide the guest’s full name and contact details, and ensure the front desk/concierge is expecting the delivery. Missed deliveries/pickups due to your absence may incur a rescheduling fee of €15-25.
8.3. Self-Pickup: Available at our designated offices. You must present your booking confirmation and a valid ID.
8.4. Returns: Equipment must be returned in the same condition received (clean, with all parts/accessories). Special cleaning or reassembly fees may apply if the item is returned in an unacceptable condition.
9. Limitation of Liability
To the fullest extent permitted by law:
9.1. We are not liable for any indirect, incidental, special, or consequential damages arising from the rental or use of the Equipment (e.g., travel delays, missed events).
9.2. Our liability for any claim related to these Terms or the rental shall not exceed the total rental fees paid by you for the specific rental period in question.
9.3. We are not liable for any accident, injury, or damage resulting from the misuse, improper installation, alteration, or neglect of the Equipment, or failure to follow manufacturer instructions or applicable laws.
10. Governing Law & Dispute Resolution
10.1. For Rentals in Portugal: These Terms are governed by Portuguese law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lisbon.
10.2. For Rentals in France: These Terms are governed by French law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paris.
10.3. We encourage you to contact us first to resolve any issue amicably.
11. Contact Information
General Inquiries & Support:
???? Email: info@rent-anything.com
???? Phone (PT): +351 936 600 008
By completing a reservation and payment, you acknowledge that you have read, understood, and agree to be bound by these comprehensive Terms and Conditions.