| Step | What you choose | What it decides |
|---|---|---|
| City | Lisbon, Paris or Disneyland Paris | Which catalogue and which delivery speed apply |
| Products | The items you want | Availability is checked per item, per date |
| Dates | Start and end | The rate band, and therefore the daily rate |
| Delivery | Delivered or collected | Whether a delivery charge is added |
| Summary | Confirm and pay | The final total, VAT and delivery included |
Yes, just two things: the city and the dates. Express booking refers to completing a rental in one pass rather than exchanging messages first, and the funnel above asks for exactly what the price depends on, in order: where you are, what you want, when you want it, and whether it is delivered or collected. Nothing else is needed to see a firm total, and no account has to be created before the last step.
At the end, once you have seen the full total. The price shown before payment already includes VAT and any delivery and collection you have chosen, so the figure you approve is the figure taken. No deposit is held and nothing is pre-authorised against the card, which means there is no second amount to watch for and nothing waiting to be released afterwards.
Yes in Lisbon, where delivery is same-day. Paris is next-day, so a Paris rental should be booked at least a day before it starts. Disneyland Paris is same-day when the order is placed before 15:00 Paris time, because that stock sits about five kilometres from the resort rather than in central Paris. The funnel applies the right rule once you pick the city, so an impossible date simply will not be offered.
Yes. Message us with the new dates and the booking is moved rather than cancelled and rebooked. Cancellation is free up to 24 hours before the start and refunds in full. Inside 24 hours it is still worth telling us, because anything that has not left the van can usually still be stopped.
The rental itself, VAT, and delivery and collection when you choose them. Rates fall the longer you rent, so the daily figure on a long booking is lower than on a short one, and the band that covers your dates applies to every day of the rental rather than only the days past a threshold. Cleaning is included and there is no end-of-rental charge.
Key takeaways
Sources: Frequently asked questions, the live catalogue, and the how it works guide. Prices and availability are read live from the catalogue API, so the figures here are the ones the booking form uses.